FREQUENTLY ASKED QUESTIONS
ARE ALL PIECES HALLMARKED?
All of our pieces are made from sterling silver, with the option to add gold plating if desired. However, you may notice that your jewellery does not have a hallmark. This is due to the fact our pieces weigh under 7.78g and legally don't have to include one. Hallmarking must be carried out by a third-party Assay Office and cutting out this step simply means we can get your rings to you more quickly and at a better price. We hope you understand and are always here to answer any questions you may have.
WHAT IS YOUR RETURN POLICY?
We don't offer refunds as each piece is currently custom made. If your item simply needs to be re-sized please get in touch with us and we can carry this out for a small additional fee. The resizing process uses extreme heat, which instantly wears off gold plating. This means gold vermeil items will be more expensive to change as they need to be resized then re-plated.
HOW LONG DOES GOLD VERMEIL LAST?
Using the highest quality materials and process, Gold Vermeil is far more durable than other gold plated options and can last for years. However, if worn continuously (especially rings) the gold plate can start to wear away after 6 months. Make sure to follow the care instructions on our product page to keep your gold pieces glistening. We can easily re-plate any worn items.